Lack of response

I contacted Daishree during Nov to advise that I was trying to terminate my membership but was unsure who to contact and had emailed the HO but no action had been taken. She requested me to email her which I did on 18 nov. A month later and there was no response and I emailed again with no response. I then called in and left a message for Roseanne who called me back later in the day but I missed her call. She left a message saying she would call back on the Monday. Needless to say she did not bother to do so. I then called back on the Wednesday the 23 Dec. I asked for Roseanne and relayed my story - she asked me to hold and then put me though to Daishree who asked if I could please relay the story again. Clearly these 2 individuals are incapable of customer service. To not respond to an email for a month is ridiculous and expect me to keep explaining myself is even more ridiculous. This was not a complicated request - all I wanted was for my membership to be terminated!!! To this day Daishree has not responded to my emails - shocking and appauling service VA!