Lack of RESPONSE!

Tenal 00 SUBMIT A COMPLAINT

Other Virgin Active South Africa Customer Service Gym Facilities Virgin Active South Africa / Gym Facilities Durban, South Africa Add a Comment It is with great regret that I write this today. I have been a member of Virgin Active, Cornubia for the last few months and had no issue until this past Saturday (14/04/2018). I completed my normal workout and proceeded to the ladies change room ... I then went into the steam room for about 2 minutes ... as I exited ... I blacked out ... I clearly recall waking up and crawling back to the steam room to get somebody's attention ... a member that was in the steam room ran to my aid and then proceeded to press the panic button ... by then other members were around. Again, another member pressed the panic button and again no response ... the member ran again to press the panic and STILL NO RESPONSE!! By the third time and 10 minutes into this ordeal ... the member had ran out the ladies change room.to get the attention of a staff member ... she located a manager to which he had to go get a medic. By now I was stabilized by a member at the gym that thankfully was a trauma nurse! What if she was not there ? I reported the incident to the manager Joshua, with a written statement from a witness! I till now have not received any remorse from Virgin Active, not even a phone call, till now (17/04/2018). The manager advised that their systems were not configured correctly ! Do they not test their alarms ? What if it was a more serious injury ? A life could.be lost due to the LACK OF RESPONSE!!! I am absolutely appalled by this. Why.have a trained medic at your facility if she does nothing! There is a two minutes RESPONSE time in these situations. Will you wait for a life to be lost to "Configure your system".