Lack of Interest to resolve my query

I contacted the Virgin Active National Contact Centre on 04/04/2016 at 17:05. The call was picked up by a lady called Reshana who was not interested in resolving my query and referred me back to the club as she could not assist me. After mentioning that I have tried to resolve my query with my club ( Little Falls), after spending 45min with a sales consultant, I am still not receiving the discounts due through my rewards with Momentum Multiply. I requested her to please escalate by query, and her attitude was that she will escalate it, but I would still need to resolve this with the club. No empathy whatsoever...<br> <br> Regards<br> Refilwe