lack of feedback

I had a contract with Virgin Active that I was paying for until September last when I stopped working,a lady from the head office in Cape Town called me to say I am due to pay in September,i then asked for an email address so I can cancel the contract. She gave me an email address that bounced back. I then spoke to another lady who said she will send me an emaul that I can respond to so I can send the cancellation.<br> <br> The email never came. In December I received another phone call and she gave me the email address to no one responded to that email. I still have it with me. Then last lady I spoke to said she will investigate then call me back,until today I have not received any feedback except that my account has been handed over. I am not happy about this,since I have sent a cancellationa long time ago