Lack of customer service

I am a member of Virgin Active chilli lane. On many occasion I have asked if the cleaning of the shower can be moved to after 10:00 when members are done showering and out to their respective work place. However I was told that I am the only memeber that complains and therefore Virgin active will not listen to my complain. The cleaners spray soapy water at us with chemicals whiles they are wearing safety boots and gloves not to get the water on them. it gets slippery we can fall or even tripp from the hose pipe on the floor. The manager called me and told me that my complain is not valid just be cause out of 4000 members that the club has I am the only one that complained. Maybe try and survey and ask the ladies that shower between 8 and 9. I am only staying with the club for one personal reason, however my days at this club are numbered. The steamer there is often not working, the sensatonal shower as the manager calls it often has low pressure... the list is endless and I was threatened by the manager and made me to feel guilty for complaining. I pay for the service and expect to find the equipment working. Apparently the staff is willing to testify against me, let me know where and I will also bring my witnesses. Yes I did take it out on the receptionist today and I did apologise to her for it, that I was frustrated. However that seems to have gotten the manager's attention Zandile Muratha, causs she did call me back after not responding to my emails and messages I have left at the club since November 2024. The issues could have been avoided, it take complaining with a strong voice to get attention from Virgin Active's managers?