Lack of communication

<p>After a retention consultant called me to activate my account I cannot contact him anymore. I've called him and left a message, then he did not return, I sent a message, he did not return. I called again and I was put on hold for almost 5 minutes.</p> <p>I want to clarify a doubt before come back to the gym again, and now, after this treatment, I am not sure if I'll return.</p>