Lack of capability at Virgin Active

I joined online paid registration and then went to vanderbijlpark club, to get my membership finalized. A consultant helped me then informed me the next day that he made a mistake and that I had to pay registration again and he would cancel the online application. Since end of August virgin active has now been debiting my bank account with dubble debit orders for 3 memberships from the same bank account for me . I went to club manager received phone calls from head office and for 2 months no body could sort this out almost a R1000 per month gym membership being paid just for me for 2 memberships at the same club this is ridiculous that a large company as virgin active cannot see their mistake and make the appropriate credits that I have been paying for 4 months.