DC
Devin C

1 reviews | Active since Nov 2013

30 Jan 2015, 11:49

Lack of action

As a former staff member, I hate having to go this route....but I also know that the best way to get a response from VA is to go for social media. <br> <br> That said, I am only going this road as my numerous calls and emails have proved pointless.<br> <br> I am getting repeated emails on my work email address [Email Removed] which are addressed to ROBERT IC. <br> <br> They started last year with requests to sort out membership and have continued endlessly with membership requests to adverts and general SPAM.<br> <br> The part that is frustrating is that my name is NOT ROBERT IC!!!<br> <br> The part that is annoying is that I HAVE NEVER REGISTERED MY WORK EMAIL WITH VIRGIN ACTIVE!!! I use my personal email in my OWN membership!<br> <br> Now the part that is severely ****ing me off is that since last year, after several calls and emails, I have TWICE received promises that my email address will be removed from the system and the situation will be rectified.<br> <br> Well it hasn't.<br> <br>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply30 Jan 2015, 14:26
Official
Hello DCripwell,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.

As discussed, I have informed you that our CRM team is busy addressing your concerns but I am terribly sorry that nobody has kept you in the loop.

I will be in touch with you shortly.

Regards
Robyn