LL
Lewi L

1 reviews | Active since Mar 2015

16 Mar 2015, 08:44

Kicked out the pool by the swimming coach...

Dear Virgin Active,<br> <br> I have been a member for the past 3 years and on Saturday 14 March, I was told by the swimming coach that I need to get out the lane because she had a lesson. I asked if I could complete my training which would take another 5 min and was told no. <br> <br> Upon entering the pool there was a sign saying \training in progress"";there was no \""training in progress\"" at the time that I started or anybody around waiting to be trained.<br> <br> I approached the manager on duty and was told that the swimming coach had pre-booked the lane? So I logged onto myvirginactive and noticed that members do not have the option to pre-book a lane in the pool? Hence"

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply16 Mar 2015, 16:19
Official
Hello LL04109,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for the manner in which you were addressed.

I have addressed your concerns with senior management and you will be contacted shortly.

Kindest regards
Robyn