AM
Andrew M

1 reviews | Active since Apr 2015

30 Apr 2015, 22:58

kaak attitude

1, I pay for my membership <br> 2,as a gym member n maybe having heard wrong or been misinformed I have the right to walk to which ever office open. <br> <br> 3,Shouldn't the managers be the kind and smooth talking root of a branch? From what I saw the employees need to train the manager on how to speak to clients.<br> <br> I asked for a bag when I join your virgin and was told ''out of stock ''. Doesn't that mean when bags are in stock i'l receive one? <br> <br> Out of frustration of a bag owed to me I walked straight to the managers office( ''by mistake '').and he wouldnt listen to me and kept telling me his the manager. I do not Care about his title I need someone to please address him on customer support . Arrogants doesn't build a business .<br> <br> Thank you for the platform and please let me know when New stock of bags will be delivered.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply04 May 2015, 15:57
Official
Hello Andrew adbora,

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active I would like to apologise for the manner in which you were addressed.

I can confirm that your concern has been escalated to our regional director and you may rest assured that it will be addressed internally.

Should you require any further assistance in the future please feel free to call me on 021-684 - 3000.

Regards
Robyn