Just no

In May this year i took out a one year contract for my kids at club V. Their birthdays was in August and September. When I took them with again after a long time I was informed that their profiles is inactive.

From my understanding their contracts was canceled after their birthdays. What I don't understand is that Virgin active does not send any communication in regards to that. Yet you still take payment for inactive contracts. UNACCEPTABLE AND GETTING CLOSE TO DISHONESTY.

But then again, looking at your trust rating, i shouldn't be surprised.

And when you call customer care its just excuses. And a request to be phoned by someone from management gets ignored. So, as you had a chance to deal with this privately, i decided to take this public for everyone to see.