Joining Virgin Activa was a huge mistake.

My experience with Virgin Active was just a disaster from start to finish.

To summarize:

1) My membership profile was linked to another member and it took their IT department 6 weeks to fix. It meant I could not book classes or use the app.

2) I was given incorrect information at the point of signing the contract which influenced my decision to join in the first place. The sales member told me there was a one month cancellation penalty, and when i decided to cancel I was forced to pay TWO months cancellation penalty.

3) When i cancelled my contract, their admin cancelled a completely different member's contract instead of mine! It meant that an unauthorized amount f R1050 went off my account. This still has not been fixed and there has been no attempt of compensation from management.

An absolutely awful experience all round from VA. It's just diabolical.