LR
Lisa R

1 reviews | Active since Oct 2011

29 Jan 2015, 11:15

Joining Fee

I used to belong to Virgin Active Reds Mall in Centurion but moved to Ballito and could not justify riding 50km per day to go to gym as the was not a gym in Ballito, a gym has now opened and I have been in to see them as well as call their head office and they have told me that since I cancelled my contract with them its not their problem I have to pay the joining fee again -they will not listen when a person tries to explain why one had to stop going to the gym - it this just a money making racket for them or do they just not need the business.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply29 Jan 2015, 15:47
Official
Hello lisar,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for the experience you have encountered at our club.

As discussed, I have explained that the activation fee is a requirement of Vitality and Virgin Active has no influence when it comes to reinstating a Vitality benefit.

I trust you will have a great day further!

Regards
Robyn