Join Virgin Active and you'll receive poor service because of their mistake! Super!

I joined Virgin Active a week ago. They offered me discount for 3 months. First debit order was supposed to be R336, then R199 for two months and then their normal price of R480 per month thereafter, this is on top of their initial admin and joining fee which I immediately paid. First debit order went off for R480 instead of R336 - I reversed and disputed the debit order. I corresponded with virgin active and I received a link to pay the R336 which I immediately did and sent the consultant the proof of payment.

In my last email to him I specifically asked to confirm if all is in order with regards to my membership.

He didn't respond.

Guess what? I'm STILL having issues with my membership. My app is blocked which I assume also means that I'm not getting any rewards, I can't book any classes that I really wanted to start joining and I can't access the gym without someone having to override the system which is quite embarrassing to be honest.

My membership is showing I'm in arrears with the difference between the R480 mistake Vrigin Active made and the R336 I immediately paid upon receiving the link. Seriously?!

Planet Fitness is just around the corner and their normal prices are cheaper than Virgin Active's so called discount for 3 months that I'm not even able to fully enjoy.

I already have people lined up that I wanted to invite as quests because they are interested in joining, that I can also not do and to be honest at this stage I'm considering to advise them otherwise and even to cancel myself.

This has been a terrible experience from day one. You are very eager to take my money but very slow with service delivery. What is stopping me from taking my business elsewhere where I will receive proper service and value for my money??