Issues with the virgin Active App

I was at VA point on Wed 9 October. The visit for the week was manually added, however this impacted by 12/52 weeks streak as it cause a break in the streak. I have been struggling for weeks to get this resolved and online time has indicated that it was escalated however there is still no resolution.

In terms of the national membership, the app is still reflecting kenilworth as my home club however I have transferred to Claremont and this needs to be corrected. It’s been wrong for almost a months now. Furthermore, there was a time when all members at kenilworth had a national membership due to the renovations at Claremont (influx of visitors at kenilworth resulted in this) and also in December my membership usually reflects national. It doesn’t make sense that my membership is showing kenilworth still and also not showing national membership at this point