Isn't this *****?

<p>For the past 4 months, virgin active has been debiting an unusual large amount out of my account. As I was out of the country at the time, I questioned it at the Westville branch when I got back. I spoke to a sales consultant named Sherwin who was very helpful. He pointed out that I was been charged for my son who is on my medical aid and Vitality. Sherwin did point out to me that this was because my son turned 18 in August, however, I received no notification prior to this money being debited or prior to him turning 18. Sherwin put me in contact with head office and lady confirmed that no correspondence was sent out to me and she would get the original consultant who signed me up to contact me the following day. 4 days later, i am still waiting. After speaking to my lawyer, as per virgin active's policy, once a person turns 18, they are liable for their own contract. They should therefore be contacted to authorise the debit of their account or contact the next of kin, being myself, to confirm exactly who will be paying the account. For me, this sounds like ***** due to the unauthorised debiting of my account since its virgins own policy that says he is classified as an adult from 18. I've been a member since health and racquet, and I've never ever missed a debit order. This is extremely poor and disappointing service</p>