Is Virgin Active Fair?

I was a vitality member with Virgin Active in Constantia for many years. During Covid the gym was closed but I continued paying until I ceased my Vitality membership. Without informing me of the new unauthorised debit order I continued paying for a few months, resigned and eventually instructed my bank to cancel the debit order. Virgin Active simply accumulated arrears as per the unauthorised debit order and based on the small print in the contract. They refused to shape their system as per the COVID regulations over which I certainly had no control. They have no fairness nor an understanding of compassion. It is so disturbing to experience such brutal attitudes by businesses in the 21st century.