Irritated with Virgin Active and Vitality

Good Day,

I've been a member since beginning of June. I joined Virgin Active @ Bel Air on the 31st of May as the sales consultant asked me to do so before the next month.

My vitality also was activated and then the week after I got debited from my account with R237 that should've gone off only end of June. So they've tried to reverse the debit that was done but no success. They've then reversed EVERYTHING and started afresh. Did the membership and vitality all over.

So now since then everything is just messed up. As I'm going to the gym, but my 100 points that I should be getting doesn't reflect. Called Discovery to assist, but apperently on their side it shows that my benefit @ Virgin Active in not activated so I'm not getting the points. Called Virgin Active @ Bel Air, spoke to a guy that assited me and appenenlty on their side it shows that the benefit is activated.

So can someone please explain to me what's going on as I'm really getting Irritated. I pay for WHAT??????? cause I don't get what I'm supposed to and everybody is blaming everything else and not fixing my stuff.

CAN THIS PLEASE BE SORTED OUT!!!!!!!!!!!

I'm losing on points and I've already lost out on 1000 points.

Regards

Jean-Marie Swart ID - ***