Irrational Virgin Active

Virgin Active policy on withholding the services of the Sauna in the Western Cape is irrational, stupid and hold no water, no pun intended.

Please don't get me wrong, I'm all for watching the water levels and contribute to sustain the dam levels.

But I joined Virgin Active for 2 reasons, Swimming, and Sauna. Virgin's current stance on this situation is simply to switch of the sauna till dam levels rise??

So, I'm all for this.

However, Asked if I can freeze my account until the Sauna's are back on......Of course, I STILL have to pay half the fee for a non existent service.

When I walk into the Gents, there are showers running for minutes without ANYONE in the wet area? This is ok?

Would it not make sense to you to police the wastage of the showers better, and make the sauna available for 3 hours a day to take in consideration the needs of ALL your customers?

Can I get a full or half refund for the past year of which I had to pay for a service I didn't get?