IRRATE CUSTOMER

Been holding on the line to Virgin Active for 15 minutes and no one answers. SHOCKING!! When I signed up in April the consultant entered my email address wrong and I have not able to sign into the app. NOW with the gyms closing I need to get onto the online classes!!! I HAVE EMAILED AND CALLED ABOUT THIS PROBLEM THREE TIMES SINCE APRIL AND NO ONE CAN HELP ME. I even spoke to the IT department. I am beyond frustrated about this, this is NOT good enough.

My contact is - ***

I sent a complaint to an email address that rep**** saying I can expect a reply in 24-48 hours? I want to join an online class tomorrow morning!!!!!!