Irate

I joined Virgin Active Tygervalley on the 11 December 2024 Keenan Joseph was the rep at the time, however in April I lost my job and I emailed Keenan, asking him to freeze my membership, he however did not do as I requested, and debit orders continued to run as normal, resulting in massive bank charges and closure of my Nedbank account which is currently in over draft. My application number is ***2. I have a email and correspondence that I sent to various agents. I also would like to cancel my membership with immediate effect.