Invalid debit orders, cant get my refund

Its amazing how a company can debit you monthly like clockwork and if you skip a payment they are on your back until they get that payment, however, when they debit you an extra debit INVALIDLY, you really struggle to get them to refund you. Trying to get help with a refund when they take too many payments from you is like pulling teeth. Last year July my son wanted to join a swim club. We contacted Virgin Active. We asked if we could join my son for just swimming. We were told we cant just join swimming for my son, one parent has to be a gym member with Virgin active. So now I joined so its now a premium for myself and my son for gym then i can join him to swimming because they said WE CANT HAVE JUST SWIMMING AS A STAND ALONE PRODUCT. Ok cool, i join gym and then add on the swimming for an EXTRA R350 per month, this is separate to the monthly gym fees for us. Ok cool, I take the 12 month contract. Start date is 1.8.2024 till 31.07.2025. That will equal 12 payments as per our legal contract which means legally they can only debit my bank account 12 TIMES. Ok so now i no longer work this year and patiently waiting for the 12 months to expire so I can end this contract because my son at this point now no longer wants to attend for the past almost 4/5 months so i am paying them for nothing every month which is a bug waste given the cost of living and you cant get back missed lessons coz they dont message you back if you miss a lesson and ask to do a make up lesson, i guess you forfeit it if misses, not sure. I inquired late may early June 2025 to cancel, I asked the swim manager via WhatsApp to please cancel this contract as soon as i am able to, she asks why. I then go into the gym on 16 June 2025 to request cancellation. Because its a 12 month contract and because i told them i dont want to receive cancellation fees so only cancel when contract expires. The lady understood this, she even said to me that my contract can only end on 31.7.2025 and thereafter we will no longer be members and she even tells me that the swimming will also cancel because YOU CANT HAVE SWIMMING WITHOUT THE GYM CONTRACT. I said I know that and because i am not working and cant afford any longer to pay for a service we dont use or need. I signed a paper on 16 JUNE a whole 1.5 months before my contract ends so i was assured that come 1 AUGUST 2025 I will NOT be debited again by gym or swimming. Well well well, come 1 August, the gym does not debit me BUT swimming is debited. So now i contact 2 swim managers both cant help me. I was told someone will contact me to see if they can help with my refund. I followed up a few times still nothing. 2 days ago i get a call from retentions, they want to activate my account again but still cant help with my refund. I told them i desperately need my refund and asked them to return the funds to the account they *******ly debited but still to date nothing from this people. Its truly insane how they debit and throw tantrums if a debit bounces and will literally debit your account 8-10 times in a day, cause over R100 worth of failed debit order fees and harassment on the phone for money for a service you dont use but when you cancel and they take money from you after you are not even a member anymore, they just dont want to give the refund and i domt know what to do at this point. Please someone from Virgin active please refund my R350 for debit 13 that was taken invalidly. I would think you had almost 2 months to process my request when i cancelled and surely your book keeper should have noted that i was no longer to be debited from 1 August because non members dont pay for nothing. Thanks. Name is Kaylyn and this was at Virgin Active in Mitchells plain