******* into signing for Collection Clubs

I am having a nightmare experience with Virgin Active, in particular VA club (Classic) in Menlyn Maine. My friend and I were ******* into upgrading our membership to Classic/Collection and I believe this is very ********* business practices. I met a salesperson called Moses Sebego and he told us about a promo that was taking place around December. We were told that the offer allows you to workout or try out their collection club for three months at a reduced rate. He also mentioned that members are welcome to cancel the promo before the three months passes if they are not interested in upgrading to Classic. I did contact Moses before the three months passed to tell him that I would like to go back to my normal membership, but each time i did this he would tell me that the system does not allow me to downgrade and that i would have to wait for a few months before downgrading. The reason I wanted to downgrade was because I was not going to commit to using Collection clubs as they are more difficult for me to access plus i do not think i would be able to afford it over the long term. Already i was getting convinced that Moses was being dishonest and this became apparent when i was told i would not be able to downgrade. So at the end of the month (i think January 2025), R1700 went off my account and this was a big surprise for me as I was still within the three month period. I was very surprised. I told Moses about this and he further **** to me and said that the reason i was charged R1700 is because VA had some issues with debit orders and that was what was affecting my account, and promised to have the matter resolved within days. its been close to two months now and the matter is still not resolved. I asked for a refund that was promised to me. Moses further **** to me and said he was working on the refund to get resolved, and over a month later i still do not have my refund. He later told me that the fund was approved and that i should have it within 7 days. I kept calling and even after 7 days i still do not have my refund. This really makes me angry as i have been a loyal member of VA for years on end and to be ******* and be subjected to this level of unprofessionalism is not only disgusting, it is also very very *********. I got charged R1700 again and i asked him about this and demanded a refund. I have two refunds pending. I do not want to use Collection as it is not something i can commit to over the long term and i made this very clear to Moses. He still **** to me and said he would also process the second refund and he still hasnt. It was only when i went to another club and asked about this promo, and was told that there was no such promo. i was told that my membership is for Collection and that was not what i had signed up for. i want to downgrade my membership back to National and have my refund for both months where i was charged R1700. I have considered cancelling my membership with virgin active as a whole because i was ******* by one of your staff members into signing up for membership that i dont even need. i feel like i was ******* and ****med and i do not expect tis behavior from such a reputable company. can i please have both my refunds and also downgrade my membership. if that cannot happen then i would like to discuss the way forward. i do not appreciate being ******* and lie to! this is a major inconvenience for me!!!!!