Interrogation

Interrogating - Virgin Active New Market - My son turning 18 has been the worst experience. I called weeks ago to do the necessary and change his membership accordingly. He hasn't written prelims yet and the day after he turns 18 his membership gets cancelled by the gym . As he enters he gets pulled aside, being asked personal questions about my ID number and my account details - luckily he called me and I took over. What is wrong with you? I went to the gym and the manager and Solomon the sales person comes to reception and records my conversation !? How do you treat your loyal customers this way ? My son is 18 but he hasn't even finished school and you are like a bunch of vultures, preying on youngsters to enter into contracts! I took care of it - and please don't come with what happens when you call in does not get communicated to you - it's all on your system all the notes! This issue took me 3 hours . Awful experience at this club! Change your manager and this sales person. Alberton deserves better.