insulted by salesperson because of my weight

Good morning Jason Thank you for your kind telephonic assistance this morning. As per our discussion, herewith, a synopsis of why I am frustrated with the onset of my association with Virgin Active. • Your Sales consultant “Lorraine”, assisted my wife and I in November 2018, in terms of our membership. • She advised us on the special package at the time , where our 1st payment will be on the 1st January 2019 • She also advised our subscriptions to be discounted to in the region of R280 each, as we were joining Discovery Vitality. • We were asked our banking details, and given our log in details, plus shown where to download the virgin active application. No effort was made to show us how the application works, or how to you’re the website, re workouts etc. • I could not hear a thing she was saying, and my wife had to relay all info, as I am slightly deaf, and the music was blaring where we were sitting. • Once all the formalities were done, that was it. We weren’t taken around the gym to show the facilities or where to change etc. That was it!!! • On visiting the gym the morning and requesting assistance with our smart watches and how to connect, not a single person in the gym could assist. The Manageress was asked to assist, and we waited a lengthy time, by the time she came to our assistance, she also could not assist. All the staff wanted to do was sell us a SPECIAL, once again, for a personal trainer, per wee****!!!!!!!!!!!!! Yesterday, we visited your facility, to enquire as to why we were debited R1462 in January and now in February. We were advised that this is a club membership, in my name, being debited off my bank account. and we each have to pay R731. Attached, find the only contract we received on my e-mail address, and as I interpreted to be R731 being deducted off my wife’s saving account. A Mr Patience, a Virgin Active client, who was trying to migrate his membership to your gym from Benoni, kindly advised me of the following: • I had had to pay R800-00 x 2 in order to qualify for a 75 percent discount on the club membership. THIS WAS NEVER TOLD TO US ON SIGNING THE GYM CONTRACT IN NOVEMBER. • He also advised, if you do not visit the gym at least 3 times a month, the R731 is deducted in full!!!!! THIS WAS NEVER TOLD TO US. • Your receptionist the advised, we now have to pay R950-00 each, as it had increased? • This gentleman was also kind enough to try and assist in advising how to connect our watches in order to haver the data relayed to Discovery Health. BOTTOM LINE: We have not in the last 2 months had our debit order returned although its three times the amount we were willing to pay, and at no time the amount of gym visits determine your subscriptions. Lorraine was uninformative, not knowledgeable, and just there to make a buck and we now foot the bill. I tried to weigh myself, for the Application input, and taken, that I am overweight and want to lose the weight, that’s why I joined the gym, the scale would not register my weight, was told to visit a butcher, to weigh myself….I was soooo offended. Is this how Virgin Active markets their memberships, and once you have signed, your on your way, and it’s the next sucker to be taken for a ride? I do not NOW have the INCREASED R950 x to pay you???