MT
Mpho T

1 reviews | Active since Sept 2014

12 Aug 2015, 15:32

Insufficient information

In June there were sales consultant who visited our workplace- signing up for the gym however they were promoting one in Dainfern. I told the sales lady that I do not want to train at Dainfern because it is far, i would much prefer that i train in Soweto- Maponya mall and at a later stage change to the one in Jabulani Mall once it opened and the monthly subscription was going to be R200. Two months went without payment - that was my fault which i accept, in August a debit of R620 ran on my bank account and i assumed it was for the two months as well as the current month- i wondered about the R20 however it didn't matter because now i was not behind with payment. Today i receive a voicemail message and i returned the call firstly the debt collector left 9 digits on the message, secondly when disputing that i was outstanding she tells me whether i signed up at Dainfern or Maponya i am liable to pay R400 and its my problem- the cherry on top- SHE DROPPED THE PHONE. Had i known that there would be difference in subscriptions then i would have never signed up, i signed with the perception that it was going to R200 for the entire period of 24 months. Highly disappointe

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply12 Aug 2015, 16:15
Official
Hello Mono83,

Thank you so much for taking my call today.

I sincerely apologise for the manner in which you were addressed and you can rest assured that it will be dealt with internally.

As discussed, your membership has been amended to Jabulani and we trust your experience will be great at he new club.

Kindest regards
Robyn