KM
Koketso M

1 reviews | Active since Nov 2014

25 Jun 2015, 15:25

Insufficient disclosure of information

Herman visited my workplace for promotion purposes on the 17th June. We spoke i showed interest. He invited me to the club and explained different options that includes activating Multiply for discount. This is where insufficient information was provided. He said i must sign up with him pay the R100 then activate my Multiply which according to him will only be active from the 1st of July 2015 and promised that as soon as it's active i will receive my premium back.<br> The reality is, i activated my Multiply on the 24th June 2015 and paid the minimum amount required for the activation, to my surprise when i got to the club(Virgin Active Northridge Mall, Bloemfontein) i had to pay R130 additional to what I've paid and there was no clear indication of when am I gonna receive the first joining fee i paid. To top it off the cashier didn't have change as i paid cash and was running around looking for change. I left everything there since i didn't have enough time for their drama. This frustrates me because previously i had to pay money to cancel my contract because the sales person didn't give me any contract and also didn't disclose the cancellation fee. I humbly request for the manager to

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply25 Jun 2015, 16:51
Official
Hello ABKM948,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the level of service received.

I have addressed your concerns with senior management and feedback will be provided to you shortly.

Kindest regards
Robyn