SL
Sunelle L

1 reviews | Active since Jan 2016

05 Jan 2016, 08:47

Insufficient aircon and ventilation

There is a constant battle to have the aircon in the spinning studio sufficient enough for spinning. There are no windows to open for ventilation, and the doors MUST be closed during a session. Staff 'forget' to put the aircon on before the first spinning session of the day. Yesterday (4 January) I went spinning at 17:30, in a heat wave with the temperature being 38 degrees. Everyone was complaining of the studio being too hot and asked (including me) to adjust the aircon accordingly. I was told they do not have 'PERMISSION' to do so and may only adjust the temperature with ONE degree... Meanwhile, we struggle to breathe

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply05 Jan 2016, 14:43
Official
Hello sunelles,

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active please accept my apology for the experience.

Your concern has been escalated to the Club General Manager, Johan, and he will be making contact with you as well.

Please look out for our emails.

Kind regards
Robyn