JD
Joseph D

1 reviews | Active since Nov 2015

11 Nov 2015, 13:18

Injury

I fell in the male showers before taking a shower n there wasnt a wet floor sign but the quality of showers fitted in showers cz they slippery n GM confirmed his only aware of female bathroom never had incident with males.gave them medical reports,bills n ex ray report,my membership was terminated day after incident without my authorisation maybe was to get rid of me!!!!! I signed a release form Thursday last week n its over a week now...m just gatvol n lost patience. Stayed out of work cz of the injury even worse I didn't include GP claims n made them my bby but should still fight!!!!!I Dont think they care about ppl but only their money!!!

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply11 Nov 2015, 14:55
Official
Hello J Dipme,

Thank you so much for taking my call today.

On behalf of Virgin Active please accept our sincere apology for the level of service you have experienced.

As discussed I will address each concern mentioned and feedback will be provided to you shortly.

Kind regards
Robyn