*****ing my money

In July there was a mess up with my debit order. Virgin active contacted me and I agreed for them to please take the full debit (mine and my kids). VA decided to only take the debit for my kids membership (2 and 6 years, which obviously wont be using the club without me), so now, the full Aug debit went off, but I am still not able to use the gym. Just a way for VA to take money from me in a way that I can in no way benefit from. I have requested the recording where I agreed for them to take the full debit, and they refuse to send it to me. And now you wonder why I prefer planet fitness. At least they dont ***** my money