Incorrectly debited

I had a 1 year gym membership for my husband and I that was ending in January 2020 ( I use to pay R 430 for the both of us). In December I had sent an enquiry to find out how much will the fee be on a month to month basis thereafter and I received an email communication advising that it will be R215 per person. To my dismay ,on the 02nd of February I was debited for R840 .This is totally **********. I called the call center was told that ,that is the new amount that I will be charged. I advised the call center that I cannot pay R840 WHEN I HAVE AN EMAIL FROM VIRGING ACTIVE advising that I will be charged R215 per person .

I have since sent numerous emails to Virgin Active and I have not received a response . I have also reversed the debit order as this is not the correct amount.

I would like urgent assistance with cancelling this contract . I gave a months notice of cancellation on the 02nd of February . I will not be paying another R840 FOR THE MONTH OF Feb