RC
Riana C

1 reviews | Active since Dec 2015

04 Jan 2016, 12:47

INCORRECT PREMIUM BILLED AGAIN

After I complained about the same issue since September last year, Robyn from Virgin active phoned me December 2015, she said someone will phone me to sort the issue and reverse the money as she can see it was billed incorrectly, NO ONE CAME BACK TO ME. I did cancel the debit order to avoid any further payments going off just to discover that the 1st of January 2016 a R700 debit order was taken from my account. Im still waiting for someone from Virgin active to contact me and give me back all the money that was incorrectly billed. <br> YOU JUST DONT LISTEN. GIVE BACK MY MONEY AND CANCEL THE CONTRACT, SEEMS PLANET FITNESS IS THE WAY TO GO IN THE FIRST PLACE. <br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply04 Jan 2016, 15:21
Official
Hello riana01c,

Thank you for taking my call today.

As discussed, we will be making contact with Vitality once again.

I am sorry that this has caused so much frustration however, without Vitality reinstating the reward we cannot amend your installment to the reduced rate.

We will have feedback for you within 48 working hours.

Kindest regards
Robyn