Incorrect membership contract

Good day

2016 November, I had joined Virgin Active and subscribed for a year contract. When I was checking all my contracts I saw that Virgin Active had put me on a two year contract. I had contacted the call center and they transferred me to branch which I had open my membership in, which is Westville KZN. I met with the manager Shrey Singh, whom I thought will be helpful but not. We spoke and I should him the proof of receipt that I had signed which stated a year and I always keep my receipts. He never got back to me on the upliftment of my contract, I had to contact the contact center to get his attention as he was ignoring my emails a month later. He cc me in an email which he was sending to Cynthia Cele which read “Hi Cynthia

Kindly assist with uplifting the agreement for ********** 38. Member is contesting that she only signed the manual agreement and not the one loaded on Epad - she does have a blue copy that states a 1 year membership

Kindly assist

Shrey Singh Sales Manager - Westville T +27 (0)31 ********** W virginactive.co.za.”

This email was sent on the 26th October 2017. Last week I email Shrey and Cynthia for feed back but up to date I have not received no communication from him or Cynthia.

I’m frustrated as this country tract should be ending this month but at this rate that they going I doubt it will. They are portraying unprofessionalism and a lack of interest in this situation. I’m devastate and appalled by the service I’m getting? What was a response to my mail, keeping me on the loop of what’s going on?

Shrey saw the receipt and he also stated that the book I signed they can’t find but that’s not my problem it’s their negligence.

I signed for a 1 year contract, can that upliftment that was sent to Cynthia be processed and after that they must cancel my account with them.

Yours Furious Nondumiso Msibi ********** 209