Incorrect (initial) contract - ***

I have been a member of Vitality for the last few years and I work for Discovery so I know the rules. I joined Virgin Active through the Vitality benefit. On 7 June Shafiq Khan, sales consultant said to me there is a system problem and that is why the Vitality discount does not pull through and that I don't have to worry, the debit order will be correct. The \correct"debit order never went off - the full amount did.<br> Every month since then I have paid full membership fees for a baby! This should have been at a 50% discount"