INCORRECT INFORMATION, NOW COSTING ME MONEY

I was on a rewards program that ends this month, I received numerous calls from one of the virgin active consultant nagging me sign up with vitality and switch over. I was told I will get my 805 back that I have paid to Liberty life. After signing and moving over to vitality a new subscription was create, The day after signing up I received an email saying that the 805 will be wiped off as she has spoken to the admin department, and then yesterday I get a call saying I need to pay a pro-rata of R 160.00?? This was not brought to my attention what so ever when I was signing, and if I knew this I would have not signed. <br> <br> Really Virgin Active ??<br>