KT
Kerry-lea Tutty

1 reviews | Active since Feb 2015

03 Feb 2015, 15:07

INCORRECT INFORMATION GIVEN

My contract was supposed to come to an end in October 2014. However When I went in in June 2014 to update my medical aid details I was (without my knowledge) put on a whole New years contract! This was not explained to me when i went in and was just told to sign! ONTOP of that the fees went up without letting me know! I have stopped this debit order and will keep stopping it until this contract get demolished! This is very unfair as I do not<br> live there anymore! I will not pay the cancellation fee either, this needs to be handled! your staff do not want to help and have the tough tekkie attitude as well! This is very POOR service and I will never recommend Virgin Active to anyone! This will also go on all social networks.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply03 Feb 2015, 16:32
Official
Hello Kez3612,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for the frustrations caused to you.

As per our telephonic conversation today, I will address your concerns will the management team at Belairs and feedback will be provided shortly.

I hope you have a great evening Kerry!

Regards
Robyn