Incorrect Information and no aftersales service

I contacted Virgin Active and signed up as a member. After signing up, I realised that Khosi Matime the sales consultant gave me the incorrect information telephonically. I sent her a message and she does not reply to my message. I then contacted the branch that I was signed up at and Mandlankosi who says he is the branch manager at New Market says he'll phone me back and conveniently does not call me back. I phoned again today after not hearing from Khosi or Mandlankosi for three days. This morning I left a message for Simphiwe with Drew and still no one gets back to me. It is regrettable that the service to sign up is outstanding but yet there is no after service when Virgin Active supp**** the incorrect information.