1 reviews | Active since May 2017
Incorrect info..lack of service..breach of contract..incorrect billing..no feedback.. awaiting refund
My experience with virgin active Roodepoort has been the worst ever EVER!!! I went to the Roodepoort club to sign up on the 27th September 2017 and advised that i wanted to join vitality and pay the R175 monthly membership fee . So i signed a contract based on that decision that very night. The sales person advised me that i will have to pay a joining fee of R1725 . I did not have that cash with me but the sales person told me to come on the 1st October and pay. I did exactly what he has he instructed me to do, so i paid the at in cash on that day. Bafana the sales consultant advised me that my first debit order would be the 1st November 2017 but within that first week of October they debited me an amount of R490 which i have reversed of course as this was not the agreement at all . ( breach of contract from virgin active) i have called the club numerous times and left endless messages for the sales consultant and the managers but no one even bothered calling back. On the 10th October i eventually went into the club and they told me that the contract was on balance and not vitality and they had no records of me paying the R1725 cash for vitality. Eventually the sales consultant who signed me up came and said he is not sure what has happened but i will need to resign the contract so they can fix the problem. Once again signed the contract as instructed. He also then gave me a receipt of the R1725 as proof that teh funds were indeed paid to the club ....I went to the gym thrice and each time is swiped my gym card it said i owed them R140 , which is apparently a card fee , which no one advised me of and the sales person said he will sort it out as i`m not supposed to be charged that fee. i have once again made numerous calls to find out if it was sorted but again , no one cares or takes customer service seriously , no call backs ....In the first week of November i was debited an amount of R700 ( another breach of contract ) once again i reversed the debit order as i did not agree to this ridiculous fees as i specifically joined vitality in order to pay the R175 fee only. When i went to the club again , i found that that sales person had resigned and i spoke to the sales manager as i wanted to close the contract and no longer wanted to be a member , but the manager pleaded with me to give them one chance, and since the contract is pending and is still on Bafana`s name they will have to get that contract cancelled and transfer the funds to the new contract that i signed with her ( the manager ) . I did not get to go to the gym for a week due to family commitments but when i went in on the 14th November i swiped my card and then it showed that my account is in arrears with R1865 , I was highly upset when i saw that ... but there was no manager on duty to sort this issue out... i came to the gym today the 15th as i was way beyond ****ed off and demanded that the club cancel the contract. I had to write a closure request letter which i did ... I have asked for my refund of R1725 but was told that i have to wait 5 working days till the account is closed and then only will they pay my money back.... Today being the 15th @ 21:16 i see a debit order for R700 going off my account , so once again i logged on internet banking and reversed the debit order... I just cannot believe that a company like Virgin active cannot stick to a simply contract and honor their word. Instead they keep pushing people around , don`t return calls , have this don`t care attitude and is so quick to take money but cant return monies back. Very disappointed and will never go back there again... I just want this contact cancelled and my money back asap.
