INCORRECT FEES DEBITED_VIRGIN ACTIVE MEMBER

Please see email below sent to Virgin Active for their error on my debit order and their response:

Hi there, I just spoke with Chesre in the cancellations department and was advised that this is the forum to address this issue. Please see attached bank statement, the incorrect fee of R750 was debited off my account instead of R75, she is arranging the refund, however, I have now incurred overdraft costs because of this error in debitting the incorrect amount from my account. See snippet below of the overdraft fees that fnb charges. please can I be refunded this cost as there was enough money in my account to cover the R75 pro-rated charge and not for the R750.

Virgin Active's response: The company does not refund overdraft charges. There has been a refund processed for the R677 for the fee difference , the payout will take 5-7 working days.