1 reviews | Active since Apr 2015
Incorrect deductions, failure to correct!
Dear Sir/Madam <br> <br> I joined Virgin Active on 28/01/2015 for 1/02/2015 where the consultant (Jean) told me that I would NOT pay a subscription fee as I am joining in January! I told Jean that I would be an active Vitality member from the 1st of February 2015 and asked if it still would be possible for me to pay R95 p/m from the 1/02/2015.Jean said that I should not be alarmed when R400 is deducted on the 1st of February, because he would rectify it and make sure I only pay R95 per month from my 1st month. March 2015 another R400 was deducted. After consulting with the manager (Lezaan) she realised that Jean had never subscribed me to a Vitality gym contract but a normal R400 p/m contract. Lezaan assured me that she would rectify the issue but that I would have to pay the R1200 subscription fee, which I then immediately paid. April 2015 another R400 is deducted. I called Lezaan again and she assured me that she would pay the R400 back to me on the 13/04/2015. None of the payments were returned to me and thus to this date I have paid Virgin Active R2400 where I should have paid R285 in total. I don't even have money for petrol to go to work! I have no choice but to cancel the gym.
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
Please look out for an email from me with further feedback.
Kindest regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
Please look out for an email from me with further feedback.
Kindest regards
Robyn
