Incorrect Debt Collection on Settled Account

Interest being charged on cancelled and fully paid account. On 28 October 2026, I cancelled my Virgin Active membership and settled all outstanding amounts on my account in full. This included the applicable cancellation penalty fee. Subsequent to this, I contacted your call centre and was expressly advised that my account reflected a zero balance, with no outstanding amounts due.

It is therefore with great concern that I am now being contacted by a third-party debt collection agency, alleging that additional amounts (specifically interest) are payable on this account. Furthermore, I have been subjected to threats of legal action in relation to this alleged debt.