Incorrect debits

I have a virgin active account I haven’t used gym since March 2021 I’ve been debited when I asked for my gym to be freezed they told me they can’t cos I’m on vitality I haven’t been working since 2021 yet they are debiting in the month of august they told me to pay R670 so they can reactivate my membership I did that and to my surprise I’m getting debited R780 ebd of august they keep telling me stories I want this issue to be fixed as I can not continue paying for something I’m not even using