SK
SCHWESS K
1 reviews | Active since Feb 2013
12 Oct 2015, 09:33
Incorrect debit orders
Since May 2015, Virgin Active send incorrect debit orders to my account. We are not members anymore. They just keep on debiting my account. They also do not reimburse me. After Numerous telephone conversations and promises with Call Centre - Norman Stripp, we still do not have any pleasure. Excuses Excuses... I am sure Richard Branson do not need this little bit of money.... We do on the other hand need it.
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Replies (1)
Virgin Active South Africa's replyOfficial
12 Oct 2015, 10:40Hello SCHWESS,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the level of service received.
I have sent you an email providing feedback on the matter and should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the level of service received.
I have sent you an email providing feedback on the matter and should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
Virgin Active South Africa's reply12 Oct 2015, 10:40
Official
Hello SCHWESS,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the level of service received.
I have sent you an email providing feedback on the matter and should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for the level of service received.
I have sent you an email providing feedback on the matter and should you require any further assistance please feel free to contact me directly.
Kind regards
Robyn