INCORRECT DEBIT ORDER/ARREAR AMOUNTS

I received an email stating that my membership has been reinstated after a long unnecesary battle when an incorrect amount double the agreed amount was debited. Finally after getting the correct amount deducted I am now told that my account is still in arrears...HOW CAN MY MEMBERSHIP BE REINSTATED EVEN WHEN THERES AN ARREARS?????? HOW MUCH AIRTIME DO I HAVE TO WASTE CALLING AND CONFIRMING A SIMPLE REQUEST. I PHONED ON MONDAY AND ITS NOW WEDNESDAY AFTERNOON AND IM STILL BATLLING. I REQUEST THE "ARREARS AMOUNT" BE WRITTEN OFF BECAUSE I WAS TOLD THAT ONLY MY DEBIT WOULD BE TAKEN OF R677 THAT WOULD ENABLE ME TO BE REINSTATED I WAS NEVER AWARE ABOUT AN ADDITIONAL AMOUNT... THE FACT I HAD TO CALL IN 5TIMES AFTER ONE SIMPLE REQUEST IS UNACCEPTABLE. I ASKED AGENT RONEL WHAT OTHER AMOUNT IS NEEDED BESIDES R677 AND SHE DIDNT CONFIRM ANY OTHER AMOUNT FOR ME TO BE REINSTATED