Incorrect debit amounts - poor service - Virgin Active South Africa

Virgin Active South Africa is completely useless, my wife and I joined a family package promotion at the Virgin Active Little Falls branch in September 2023. On the day, with the sales consultant present we also upgraded our Momentum Multiply benefit to get a further discount on our contracts. The sales agent who signed us up assured us that we would be paying around R1100 for the both of us. We were debited incorrectly on our first debit order for R1498.50. It has been FIVE MONTHS now of incorrect debits on our account. We have called the call centre multiple times with no assistance. We have gone into the Little Falls branch multiple times to see our sales agent who has logged multiple calls to resolve our issue. We have even sat in the sales consultant’s office while the sales agent called the Virgin Active call centre for assistance and they could not even come to a resolution. This is absolutely poor service. You are more than willing to take your customers money every month but not willing to assist when you are taking more than the correct amount! The lack of assistance and poor service have left us frustrated with this experience and are considering cancelling our membership because of this! Virgin Active South Africa we need this issue to be rectified urgently!