1 reviews | Active since May 2016
incorrect cancellation of membership
I have been trying to call the call centre (number on the back of my gym card) for the last 2 day but the number is inactive.
My gym membership is indicated as cancelled on the victory park gym system and I was informed that Discovery vitality has cancelled my membership.
i have not issued any instruction to cancel my membership. Discovery Vitality have also confirmed they have not issued any such instruction.
I have called discovery vitality who have confirmed that my VA membership is still active under the legacy policy on their system and that I should contact Virgin Active.
Unfortunately this is not possible as the contact number is inactive.
Please assist as I cannot get through to your call centre.
kindly reinstate my membership.
