Incorrect Billing Issues and No Customer Care

WARNING !! Do not join Virgin Active even if you are a Vitality member. They won't resolve incorrect billing amounts, even if they were in the wrong. They will just ignore your concerns and blame shift. They do not have customer care. They are very arrogant. Luckily my bank gives me control of my debit orders so was able to reverse their unauthorised debt orders. If you are thinking of joining them just be careful. Make sure they send you your contract, their details and that their contacts work on their apps. I had to revert to Google to get their e-mail address. They have conflicting information on their cancellation policy. You are just a donating cash *** to them at the end of the day. So disappointed.