Incorrect Billing Issue at Virgin Active

Incorrect Billing Issue at Virgin Active – Request for Resolution

Dear Hello Peter Team,

I would like to file a formal complaint against Virgin Active Three Rivers regarding an ongoing billing issue. I joined Virgin Active because my son is enrolled in swimming lessons there. As per the agreement between the swimming school and Virgin Active, it is compulsory for parents to join the gym while their children are enrolled in swimming classes.

As part of this agreement, parents are entitled to a 20% discount on the membership fee. However, despite this, I have been consistently charged the incorrect amount. Over the past two months, I have been debited R627 instead of the agreed R512, which is the discounted price.

I have not been provided with an explanation for this discrepancy and I am seeking immediate resolution. I kindly request that the matter be investigated and the overcharges be corrected as soon as possible.

Please let me know if you require any further information to resolve this issue.

Thank you for your assistance.