Incorrect Billing

I have been querying the incorrect billing on my virgin active account since September 2023 with no help called multiple time spoke to multiple agents who keep saying they will go back to the call recordings. Now the amount is redicoulsy high my gym membership was never cancelled at any point as no one cared to cancel when I requested it to be when I was going through health issues. Called again in 11 March 2024 at 15:45 spoke to Bianca Ross as I wanted to reinstate my membership she said she will escalate and get back to me but she never did. Today I spoke to Jabulile at 10:54 who proceeded to tell me that I dont have a choice to pay for whatever is on my account even though she could correlate the amounts I paid and the records she should have in the system. She then said she will try to transfer me but instead dropped the call. Can someone call me and resolve this ASAP as I need my membership reinstated.