MS
Mpule S
1 reviews | Active since Apr 2014
12 Mar 2015, 11:27
Incorrect Billing
I have cancelled my subscription and requested for cancellation fee. The 1st caller insisted on giving me the banking details telephonic ally and i refused. I asked for an email with all the details. After some few weeks, the 2nd caller promised to send me an email with all the details. I received an email on the 11 March 2015 with arrears up until end of March which was caused by their collection dept delay on sending me the details:-( It is not the amount that i agreed with the 2nd caller.
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Virgin Active South Africa's replyOfficial
12 Mar 2015, 13:15Hello Senongmp,
Thanks for taking the time to speak to me today.
I must apologize about the misunderstanding which is evident in your feedback to us.
As discussed I will correct this and send you an updated account as promised.
I appreciate your patience and understanding.
Kind Regards
Chris Morgan
Thanks for taking the time to speak to me today.
I must apologize about the misunderstanding which is evident in your feedback to us.
As discussed I will correct this and send you an updated account as promised.
I appreciate your patience and understanding.
Kind Regards
Chris Morgan
Virgin Active South Africa's reply12 Mar 2015, 13:15
Official
Hello Senongmp,
Thanks for taking the time to speak to me today.
I must apologize about the misunderstanding which is evident in your feedback to us.
As discussed I will correct this and send you an updated account as promised.
I appreciate your patience and understanding.
Kind Regards
Chris Morgan
Thanks for taking the time to speak to me today.
I must apologize about the misunderstanding which is evident in your feedback to us.
As discussed I will correct this and send you an updated account as promised.
I appreciate your patience and understanding.
Kind Regards
Chris Morgan